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Metro Schools Extending Outdoor Virtual Learning Help Centers for Students, Families Until Fall Break

NASHVILLE, Tenn. (September 18, 2020) – Metro Nashville Public Schools announced today the district’s six outdoor virtual learning help centers will remain open for an additional two weeks, through at least Friday, Oct. 2.

MNPS volunteers staff one of six tech support sites at Glenview Elementary Friday, Sept. 18. The district will continue to operate six outdoor tech support sites through Friday, Oct. 2. Families and students can visit any location, Monday through Friday, 9 a.m. – 3 p.m. for general assistance with the district’s virtual learning platforms, using the student learning devices or other tech support. (Photo by: Metro Nashville Public Schools)
MNPS volunteers staff one of six tech support sites at Glenview Elementary Friday, Sept. 18. The district will continue to operate six outdoor tech support sites through Friday, Oct. 2. Families and students can visit any location, Monday through Friday, 9 a.m. – 3 p.m. for general assistance with the district’s virtual learning platforms, using the student learning devices or other tech support. (Photo by: Metro Nashville Public Schools)

To date, the district’s virtual learning support sites have helped more than 2,000 students and families with student learning devices, connectivity issues or general assistance with logging into and navigating the district’s virtual learning platforms.

“We know the virtual learning help centers are a valuable service to not only our students but our families as well,” said Dr. Adrienne Battle, director of schools. “We are committed to continuing to meet our families’ and students’ individual needs as we navigate this unique school year together.”

Students and families can visit any of these six school locations Monday through Friday from 9 a.m. – 3 p.m. now through Friday, Oct. 2:

Families can bring district-owned devices or personal devices their students are using for virtual learning. In addition, families can pick up hotspots at any of these locations beginning Wednesday, Sept. 23.

Masks are required for everyone in attendance, and MNPS teams will be doing temperature checks.

Families who are unable to come to an in-person tech support site can continue to call or email the district’s Family Information Center at familyinfo@mnps.org or 615-259-INFO, or they can call the district’s dedicated tech help support line Monday through Friday from 7 a.m. – 7 p.m. at 615-269-5956. English learner families can call a dedicated line with interpretation support Monday through Friday, 8 a.m. – 4:30 p.m., at 615-259-8787.

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